At some time, every officials association faces a crisis. Whether it’s an unscrupulous secretary pilfering funds, a member official messing up a call in a high-profile game or worse, you must be prepared to react quickly, wisely and decisively.
Step 1 — Don’t panic.
Panic leads to bad decisions and stress, neither of which will help the situation. Take a deep breath and avoid knee-jerk reactions. Some problems will need to be handled with more dispatch than others, but a deliberate approach is still preferred.
Step 2 — Get the facts.
Don’t settle for a second-hand version of the problem. Talk to those directly involved and get to the root of the issue. Remember that the people you talk to may be angry, upset, embarrassed or scared and may be less than forthcoming. You may have to get corroboration from others directly or indirectly involved.
Step 3 — Stay positive.
Those who remain calm will give the appearance of being calm. Be confident the problem is solvable. Negativity spreads panic rather than eliminating it.
Step 4 — Control the information.
Don’t allow rumors to spread. If it’s a situation that does not have a legal or personnel component, be up front with your members. Give them the facts as you know them. If sensitive issues are involved, acknowledge that the board is aware of a problem but you are unable to go into great detail. Either way, assure the group the board plans to handle the matter and, if circumstances allow, they will be made aware of the final outcome.
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